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Return Policy

Our Satisfaction Guarantee provides a 100% satisfaction guarantee with your purchase. If you are not satisfied with your product for any reason, return it within 30 days of receipt and we will credit, refund or exchange your product.

Conditions for Returns

  • Merchandise must be new, unused and in original packaging
  • Sales on custom orders (see below) are final and cannot be returned
  • Merchandise must be returned within 30 days after receiving order
  • Customer will be responsible for return shipping costs, in addition to a 15% restocking fee to cover our shipping cost to the customer
  • Credits will be processed back onto the same method used for payment
  • Contact us at with subject "Returns" for instructions

Unfortunately, due to the nature of our products (big blocks of wood), we are unable to absorb shipping costs for returned items. We would prefer not to have a restocking fee, but shipping just one-way is, on average, 20% of the cost of the board. 

To share in the cost of returns however, if you would like to exchange your purchase for store credit, we will NOT charge a restocking fee and only ask that you cover the return shipping.

 For damaged, defective or incorrect orders, please contact us within 3 days of receiving your merchandise. We may need to request pictures of damage for shipping claims. An RMA will be issued to you once you have contacted us. If we or the shipping carrier is at fault, we will replace or refund your order at our cost.

Please note, for custom work, we are unable to offer a refund or replacement except only in cases of defective or damaged merchandise.

Please send all RMA or return requests to

Custom Orders - Kitchen Islands, Countertops, Standing Butcher Blocks, Carts and Tables

All of the kitchen islands, countertops, kitchen carts, standing butcher blocks and tables that offers are custom built to order by the manufacturer.

Once your order has been submitted, production generally begins within 1 to 3 business days. In the event that our supplier or manufacturer has began production, we are unable to provide a refund for your order. Thus, if you change your mind after placing your order, please contact us immediately at 1-888-508-6222 or so that we may try to stop production. 

To help you prior to your purchase, be sure to ask us for color samples or wood samples so that you can see in person if the product or style will match your needs. We can also provide you with measurements for different parts of each product in case you have special requirements. This can help prevent any issues with ordering a product and realizing it wasn't quite what you wanted.

In the event that your order is damaged or is lost during shipping, we will provide a replacement, provided that you properly noted the damage during shipping. Please be sure to read our shipping page for instructions on how to properly receive your order and inspect for damage.

For any additional questions or help, please contact us by email or phone and we will be glad to answer any questions you have!

Manufacturer Warranties

John Boos & Co.

This product is shipped with a one (1) year guarantee against defect in workmanship and material. Warranty is valid so long as products are properly cared for and maintained with regular oiling and proof of board oil purchases. Water based damage from dishwashers, improper care or humidity will void warranty. Please contact our customer service department to assist with a warranty claim.


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